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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Javi Otero

August 26, 2026

5  out of  5
rating by Javi Otero
"10 out of 10 recommend!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Lubbock. "
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MEGHASHYAM

August 18, 2026

5  out of  5
rating by MEGHASHYAM
"Brittany was extremely helpful, kind, and responsive. She took the time to understand my situation, clearly explained my options, and quickly helped me with my request. I truly appreciate her patience and excellent customer service. Thank you, Brittany and the Chris Prather State Farm team!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Lubbock to know you had such a great experience with us. "
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Marianne Butcher

August 14, 2026

5  out of  5
rating by Marianne Butcher
"Brittany was the Best helping me with finding my acount & helping me pay my bill!!!
Very Profesional! Thank you Brittany"
We responded:
"Hi Marianne, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Chris Prather’s team.  Please reach out to us if any questions come up!  - Chris Prather’s Insurance Team "
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Michael Cirilo

August 13, 2026

5  out of  5
rating by Michael Cirilo
"Awesome and very helpful with all questions!!"
We responded:
"Michael, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Joseph Allen

August 13, 2026

5  out of  5
rating by Joseph Allen
"Helpful and respectful"
We responded:
"Joseph, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Lubbock. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Chris Prather and Team "
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Lillian Groves

August 4, 2026

5  out of  5
rating by Lillian Groves
"They’ve always helped us with all of our vehicles with patience and gratitude"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Adam Martinez

July 27, 2026

5  out of  5
rating by Adam Martinez
"Olga Castillo was super helpful in going through the different options that best worked us financially very professional and courteous we have been with State Farm a lot of years we are very pleased with the service thank you Olga Castillo"
We responded:
"Wow, thank you for the 5-star review, Adam! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Meighan Mills

July 21, 2026

5  out of  5
rating by Meighan Mills
"Olga took great care of us today!! Thanks again."
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evo8ray

July 13, 2026

5  out of  5
rating by evo8ray
"I’ve been using Chris Prather State Farm since 2010/2011! Everyone has always been kind and helpful with any questions and inquiries I have. Check them out for your insurance needs! - Ray"
We responded:
"Thank you so much for the 5-stars, evo8ray! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Chyanne Chancey

June 16, 2026

5  out of  5
rating by Chyanne Chancey
"Good customer service, very helpful and friendly. Saved us money with auto insurance. Everyone I’ve talked to has been very respectful and gets their job done in a timely manner. I definitely recommend them for auto and home insurance"
We responded:
"Chyanne, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Chris Prather’s Team is just a call or email away!"
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Lisa Farmer

May 27, 2026

5  out of  5
rating by Lisa Farmer
"Excellent Customer Service & saved me some much-needed money!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Chris Prather’s Team. "
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Jacob Florey

May 13, 2026

5  out of  5
rating by Jacob Florey
"Kim was able to help me redo my auto and home insurance. Excellent service and saved me time and money."
We responded:
"Jacob, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Sylvia Aguilar

April 28, 2026

5  out of  5
rating by Sylvia Aguilar
"Kim Jimenez helped me out so much and I appreciate her. Same policy amount for a lot less than what I was paying."
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Karriganne Keneda

March 19, 2026

5  out of  5
rating by Karriganne Keneda
"The lowest insurance I could have found and the staff is super sweet and kind. I just joined and already feel like family!"
We responded:
"Thank you for the amazing review, Karriganne! It is truly the goal of our team to exceed expectations when it comes to all insurance needs."
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Kim Williams

March 17, 2026

5  out of  5
rating by Kim Williams
"Always happy to talk to the girls in this office. Great customer service. Informative. Responsive. Can't ask for more. Thanks Samantha for helping me today !!"
We responded:
"Thank you so much! Your review means the world to us! We appreciate you!"
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Tim Lopez

February 25, 2026

4  out of  5
rating by Tim Lopez
"If your looking for great insurance for a great price, I would highly recommend you get with Chris Prather State Farm, and ask for Kim Jimenez, she helped me get a great deal to insure both my vehicle at a very affordable cost. I was very pleased!!"
We responded:
"Thanks so much for the great review, Tim! We are glad you had a positive experience with State Farm Agent Chris Prather’s Team here in Lubbock. "
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Taylor Martinez

February 10, 2026

5  out of  5
rating by Taylor Martinez
"Really easy to get ahold of and have my needs addressed."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Amanda Hernandez

February 5, 2026

5  out of  5
rating by Amanda Hernandez
"The ladies in the office are always so helpful and prompt in getting what my family and I need done. Thank you for assisting us!!!"
We responded:
"Thank you so much for the 5-stars, Amanda! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Diane Sepeda

February 3, 2026

5  out of  5
rating by Diane Sepeda
"Kim was wonderful in helping me with all my insurance needs. Recommend her to any amd everyone."
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Francesca Demorizi

January 19, 2026

5  out of  5
rating by Francesca Demorizi
"Kristen helped me update my renter’s insurance policy and was a big help! This is my third time having to make a change because of my moving situation and every time has been an easy and efficient process!"
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Ashley Ramos

December 30, 2025

5  out of  5
rating by Ashley Ramos
"I have been with this State farm for years. They are always so helpful and take care of anything I ask. Kristen just recently helped me get coverage on my husband truck and rental insurance in our new house. I even asked if I can keep using this office even though we are moving to Austin area. I really didnt want to lose them. So if you need coverage I highly recommend them!"
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Darrell H. Baumbach

October 31, 2025

5  out of  5
rating by Darrell H. Baumbach
"The folks at Chris Prather, State Farm agency or always delightful to talk to and happy to help."
We responded:
"Thank you! We think you're 5*s, as well! "
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Stephen Hallier

October 8, 2025

5  out of  5
rating by Stephen Hallier
"Samantha was very helpful with my insurance needs. Changed my coverage and sent me updated cars and cost very quickly. Thanks. Highly recommend them"
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Patrick McLaurin

September 25, 2025

5  out of  5
rating by Patrick McLaurin
"Very friendly and helpful staff where you get to talk to a person instead of an answering machine. Better rates than I was getting with Allstate, and better service. Haven’t needed to use them yet for home or auto claims, but I expect the same level of service."
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Gary Callaway

September 18, 2025

5  out of  5
rating by Gary Callaway
"Always easy to deal with on any questions and claims This agency keeps their customers as a number one priority"